You hired a production company so you wouldn't have to coordinate the shoot

A real complaint, documented in reviews from film production clients, describes something that sounds contradictory: the project came out expensive for the value received, and it also involved "quite a bit of back and forth and effort" on the client's own part. In other words, they paid for a full service and ended up doing coordination work themselves.

This happens more often than it should. Someone hires a film production specifically so they don't have to think about locations, schedule, crew, or shoot-day logistics. When the production company doesn't absorb that part of the work, the client ends up solving things they should never have had to solve: coordinating schedules between several people, getting permits, defining technical details that aren't their specialty.

Another real pattern, this time from the set side: a film crew that felt unprofessional on shoot day, with minimal creative direction. The client was there, paying, but with nobody actually in charge of creative decisions when they mattered.

Before hiring a production, it's worth asking explicitly who coordinates what: who builds the detailed schedule, who directs on set, who's the point of contact if something changes on shoot day. If the answer is vague, that's a sign you're probably going to end up doing that work yourself.